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Updated COVID Response Based on New Public Health Directives

Based on new instructions from Peterborough Public Health, Hospice Peterborough is immediately instituting new COVID-19 protocols to keep our clients, families, staff and volunteers safe.

All non-essential staff will return to working remotely. Group bereavement and palliative programs will continue but will be held virtually. The palliative care community team will continue to see people either in person or via phone sessions, at their discretion.  

Our residence will continue to function at 10-bed capacity but this could change at any time. Visitors will be limited to 2 or 3 at a time. Sadly, family gatherings in the building can not happen until Peterborough Public Health lifts current guidelines.

Likewise, our committed volunteers will be asked to take a break from duties at our London Street location until it’s safe to resume and staff will assume reception responsibilities. Their help and presence will be greatly missed and we hope to have volunteers back working with us soon.

Everyone entering the building will continue to be required to wear a fresh medical-grade mask, provided by Hospice Peterborough, and show proof of a second vaccine dose. For those unvaccinated, Hospice Peterborough requires an on-site rapid-antigen test. Further protocols may be announced in coming days. 

Hospice Peterborough continues to monitor all new and emerging pandemic information daily while our Outbreak Management Team continues to meet weekly to respond to Ministry of Health and our local health unit directives.

Rest assured that, despite the twists and turns, our focus will always be providing our important programs and services to individuals and families coping with life-limiting illness and grief.

Thank you to our community for the incredible patience and support you have shown us throughout this challenging time.

Stay safe everyone.

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Hospice Peterborough Celebrates Provincial Accreditation

Hospice Peterborough is now officially accredited through Hospice Palliative Care Ontario (HPCO) with a near-perfect score. The accreditation, with a 98.67% score, offers a ‘stamp of approval’ signifying to clients, health professionals, community members and funders that it meets the highest standards for the delivery of consistent, quality service and care and is committed to continual learning and improvement.

“It is with much pride that I sincerely thank our incredible team of staff, board members and volunteers who have all worked so hard – on top of day-to-day duties – to make our dream of accreditation a reality,” says Hospice Peterborough executive director Hajni Hős. “We have demonstrated to healthcare peers that we consistently deliver outstanding care to the community with professionalism and compassion.”

Hospice Peterborough staff join HPCO accreditors who toured the building in Fall 2021 as part of the rigorous accreditation process

The process involved a vigorous and comprehensive 18-month review of the residence, community programs, services and professional standards including everything from fiscal responsibility to resident safety to professional development for staff. Out of 134 hospice sites across the province, 35 currently hold HPCO accreditation.

Past executive director Linda Sunderland started the accreditation process, before the new building and residence were built on London Street, to ensure all operations were in line with industry standards and best practices.

The process also reviewed aspects such as governance, quality assurance, client care, fundraising and volunteer management. HPCO reviewed, for example, how Hospice Peterborough develops care plans for residents as well as emergency-response plans, volunteer safety and whether the organization is publicly transparent with fundraised dollars.

“Best practices are always evolving and we will never stop looking to learn and improve as an organization and a team,” Hős adds .

Accreditation requires ongoing compliance, with regular interim reports, and must be renewed every three years.

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Our Updated Response to COVID-19

*Please call Hospice Peterborough 705-742-4042 for most up to date information*

As the pandemic progresses, Hospice Peterborough continues to monitor new and emerging information daily while our Outbreak Management Team continues to meet weekly to respond, as needed, in order to keep our residents, volunteers, staff and community safe.

We are once again functioning at 10-bed capacity while following all required Peterborough Public Health directives and provincial guidelines.  

Hospice Peterborough staff don full PPE for COVID-19 safety.

As it now stands, anyone entering the building is required to wear a medical-grade mask and show proof of a second vaccine dose. For those unvaccinated, Hospice Peterborough requires an on-site rapid-antigen test.

Community staff have resumed working in the building although some continue to work part-time from home, depending on their roles, and many meetings continue to be held over Zoom.

Many programs continue in a virtual setting, although some groups are meeting in-person with proper safety precautions in place and heightened disinfection.

The Palliative Care Community Team continues with online and phone meetings with the possibility of some in-person sessions taking place in the Hospice building.

We are thrilled to have many volunteers back in the building to lend their time, hearts and expertise to our care.

We are aware that all this could change at a moment’s notice based on new variants, increased local cases or changing directives from the province.

But for now, with help from our community, we are focused on doing what we have done since the start of this pandemic: Providing our important programs and services to individuals and families devastated by death, terminal illness and grief.

Thank you to our community for the incredible patience and support you have shown us throughout this challenging time.

We are so grateful.