Concerns, Complaints and Compliments at Hospice Peterborough – We Want to Hear From You
Reviewing and addressing concerns and complaints is embedded in Hospice Peterborough’s continuous quality improvement strategy. At Hospice we encourage clients, families, caregivers, staff, volunteers, students and others to bring forward a concern or complaint without any negative impact on the service they, or those connected with them provide or receive. All concerns and complaints will be investigated and managed in a timely manner.
Compliments are also welcome. Embedded in continuous quality improvement, compliments provide evidence that our programs, services and systems are working!
Please contact us to express your concern, complaint or compliment. If you are not comfortable discussing with the staff member most involved, please reach out to someone on our Management Team.