Please note that due to the current COVID-19 situation, we are not having virtual community programming or limited home visiting and are asking that only essential visitors come to see people in the residence. Where ever possible, our staff are primarily working from home and checking messages frequently during office hours.
Monday to Friday 9:00 am to 5:00 pm
Monday-Sunday 9:00am - 5:00pm
Limited numbers for visiting at this time.
If you have a concern or complaint you are encouraged to bring it forward to any Hospice Peterborough staff member. Our care and service can only be better if you let us know that something is not right. Depending on what your feedback or concern is this also lets us be nimble in our response.
Recognizing that it can be uncomfortable to bring a concern or complaint to a staff member who is directly involved in the situation. Please know you are welcome to call into hospice and ask to speak to a manager or you can send your concern or complaint in via post or email and a manager will contact you. Whenever possible this will be the manager of the service most directly connected with your concern or complain but if there is a reason you would like to speak to another manager please let us know.
Your concern or complaint will be acknowledged within three (3) business days of receipt unless there are extenuating circumstances. Our goal is to resolve and respond to your concern or complaint within seven (7) business days, however the nature of some concerns may require a longer period of time.
Hospice does not penalize anyone for identifying a concern or making a complaint. Please do not feel your care and service or that of a loved one will be jeopardized in any way by identifying a concern or making a complaint.
Please reach out using the form above or call 705-742-4042.
Arriving by car, bicycle or on foot:
Hospice Peterborough is located at 325 London Street, the corner of Reid and London Streets, in Peterborough. The entrance and parking are located on London Street. The main entrance to the building is wheelchair accessible.
Arriving By Peterborough Transit:
Hospice Peterborough is on the Chemong Road bus route (route 2). For more information on travelling to and from Hospice Peterborough by public transit, please visit Peterborough Transit or call (705) 745-0525.