Questions and Answers About Hospice Volunteers

 

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06/09/03

 

Q. Who Are The Hospice Volunteers?
A. ...Hospice volunteers are men and women of all ages and backgrounds. They are both professionals and lay persons, who are interested in working in a variety of areas for Hospice. Some do office work, others are interested in fundraising or community relations, and many assist the Hospice team in caring for clients and helping their families.

Q. Do They Receive Training?
A. ...All volunteers working with clients have completed a 30 hour training program. Throughout the class they closely examine their own attitudes and feelings concerning death, practice communication skills, discuss the physical and emotional stress experienced by clients and families, and become familiar with the Hospice concept and Hospice personnel.

Q. More Specifically, What Service Can Our Assigned Volunteer Perform?
A. ..Our client service volunteers perform services that you might ask a neighbour or relative to help with. For instance, the volunteer may:

  • stay with the client while a spouse or family member runs errands or goes to an appointment
  • help with shopping or pick up prescriptions
  • help prepare suitable meals
  • take clients to doctor's appointments or for treatments
  • visit with the client and family members
  • provide support and a caring ear
  • Q. Does The Volunteer Always Come At A Scheduled Time?
    A. ...Some families and volunteers prefer to have a regularly scheduled visiting time. For instance, every Tuesday afternoon. Others prefer to be more flexible and call the volunteer to work out the most convenient time as the need arises.

    Q. What If, For Some Reason, The Assigned Volunteer And I Are Not Compatible?
    A. ...We try to select a volunteer, from our pool of available volunteers, whom we believe will get along well with your particular family and will meet your needs. If for any reason you feel a change is necessary, please contact Hospice to discuss this further to help find a better match.

    Q. Can The Volunteer Give Medicine To The Client?
    A. ...Volunteers do not administer medication directly to the client. If the family or visiting nurse has prepared the medication by pouring it or putting the pills out, the volunteer may hand the medication to the client, who will take it.

    Q. The Hospice Volunteer Has Been So Nice To Us, Can I Give Him/Her A Present?
    A. ...May we suggest verbally expressing your appreciation or writing a note to Hospice about the volunteer. Hospice depends on the generosity of the community for nearly 60% of its budget. Memorial donations and other gifts directed to Hospice Peterborough are a wonderful way to show your appreciation of our work and to ensure the service is available to others.

    Q. I'm Beginning To Feel That Our Hospice Volunteer Is Almost As Close As A Member Of The Family. Is That Unusual?
    A. ...No. We hear that frequently, and that is part of the beauty of Hospice. The success of Hospice is based on relationships formed at a difficult time in the lives of our clients and their families. These relationships are often quite deep and long-lasting.

    Q. How Long Will Our Volunteer Be Able To Work With Us?
    A. ...If possible, the volunteer will be available to you throughout the illness and during bereavement. However, vacations, illness or family responsibilities may cause the volunteer to be temporarily unable to continue. If possible, another volunteer will be assigned to help you, and you will have another friend in Hospice.

    Q. I Think I Might Like To Be A Hospice Volunteer Someday. Is That Possible?
    A. ...Family members can be very helpful to our organization by telling their story to their friends and neighbours. Others have completed our volunteer training program after their period of bereavement, and have gone on to find their niche in Hospice such as on the board, through committee work, or in the client service area.